{"id":13,"date":"2025-09-20T07:25:45","date_gmt":"2025-09-20T07:25:45","guid":{"rendered":"https:\/\/femascu.net\/up\/?page_id=13"},"modified":"2025-12-30T07:28:24","modified_gmt":"2025-12-30T07:28:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/femascu.net\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Replacement or Return Policy in the FEMASCU Online Store<\/h1>

Note:<\/strong> All replacements or refunds are applicable only if the goods are in their original condition and have not been changed or used.<\/p>

If you are not satisfied with the goods received, if the product is defective during the shipping process, or if you wish to replace it or request a refund because you received a product different from your order or due to a factory defect, all you need to do is contact us through the customer service number and we will assist you until the process is completed.<\/p>

If You Want to Change the Complete Order or Part of It<\/h2>

  • You can request a replacement within 7 days<\/strong> from the date your order is received by calling the customer service number.<\/p><\/li>

  • You need to specify the products you want to replace and the new products you wish to purchase.<\/p><\/li>

  • Our team will process your request and assist you until the process is completed.<\/p><\/li><\/ul>

    Note:<\/strong> Please keep the delivery receipt with the tracking number. The shipping cost for the replacement or new items will be borne by the customer.<\/p>

    If You Want to Return the Complete Order or Part of It<\/h2>

    • You can request a return within 7 days<\/strong> from the date your order is received by calling the customer service number.<\/p><\/li>

    • You need to specify the products you want to return and request a refund.<\/p><\/li>

    • You will be directed to the nearest branch of the shipping company to deliver the returned goods.<\/p><\/li>

    • After the returned goods are delivered and the return request is approved, our team will contact you and confirm the method of refund.<\/p><\/li><\/ul>

      Note:<\/strong> Please keep the delivery receipt with the tracking number. The shipping cost for returned goods will be borne by the customer.<\/p>

      Refund Options<\/h2>

      Once your return request has been approved, you can choose one of the following refund methods:<\/p>

      1. Coupon:<\/strong> Receive a coupon equal to the value of the returned goods, valid for one year, which can be used anytime to shop from our online store.<\/p><\/li>

      2. Bank Transfer:<\/strong> Receive the refund in cash via bank transfer after providing your account number.<\/p><\/li><\/ol><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Replacement or Return Policy in the FEMASCU Online Store Note: All replacements or refunds are applicable only if the goods<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/femascu.net\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/femascu.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/femascu.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/femascu.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/femascu.net\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/femascu.net\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":35372,"href":"https:\/\/femascu.net\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/35372"}],"wp:attachment":[{"href":"https:\/\/femascu.net\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}